Order, Shipping and Payment Information
Return
Policy
Best Glide
A.S.E. wants you to be happy with your purchase. If you are
dissatisfied with any product, please return it to us with the original
packaging and a copy of the invoice within 30 days of your purchase for
a full refund. We would also be pleased to issue you a credit with our
company or send you a replacement product. In short, your order is not
complete until you are happy with your purchase.
We regret that
we cannot accept returns on the following items: partially consumed
water and food rations, partially used survival or first aid kits or
any item that appears to have been used contrary to the manufacturer’s
recommendations or its intended purpose.
Any damaged
shipments should be reported to the carrier as there is a limited time
for making a claim. Keep the packaging, all packing materials, and all
of the items together. The carrier will inspect the packaging and
contents and will return the damaged items to us. We will resolve the
matter with them and ship a replacement to you.
Please send all returns to:
Best
Glide A.S.E., Inc.
109 E. Ward
Robinson,
Texas
76706
Toll Free:
888-834-9971
International: 254-662-5266
Fax: 254-662-9097
Please use a track able method of shipping such as UPS or FedEx Ground.
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Payment Methods (United
States and Canada)
For our customers in the
United States and Canada, Best Glide
Aviation Survival Equipment, Inc. offers a wide range of payment
methods. We accept all
major credit cards to include Visa, Master Card,
American Express and Discover. These may be submitted
via our Secure Credit Card Processor online or if you prefer, you may
call
or fax us your credit card and order information. You may also use our
handy printable order form if you prefer. These options are
included
on our checkout page.
Please note that the name and address
on your credit
card records must match your “Sold To” or "Billing" name and
address.
We also
are proud to accept PayPal. If you do not have a PayPal
account, simply choose this option on our checkout page and you will be
walked through the simple and quick process. For international
shipments, we suggest the use of PayPal. When using this option, all shipments
must be sent to the 'billing address" listed on your PayPal account.
If you prefer,
Best Glide A.S.E. will also accept checks, cashier’s checks or money
orders. When using this method, simply print a copy of your
order using
the Check or Money Order option on our shopping cart and mail it to us.
Or, if you prefer, print out our handy order form, fill it out and give us a call, fax it or mail it to us. Our address will automatically be printed out with this form. If using
this method of payment, we suggest using a cashier’s check or money
order for prompt order processing. You can also print your credit card information on this form for quick easy processing. Due to bank charges, we are forced
to pass on a $20 fee for a returned check. All checks should be made
out to Best Glide A.S.E.
Payment
Methods (International)
Please note -
Our web site will NOT accept Non-US based
credit cards and will issue an error message if this is
attempted. The PayPal option on our checkout page MUST be
used unless arrangements have been made with us prior to
purchase.
We DO currently process orders from our friends in the United
Kingdom and Western Europe via orders@bestglide.com.
We are happy
to take credit card information over the phone, by fax or
by use of the PayPal Credit Card Service. Paypal is
easy to use and is the most secure and convenient for all parties.
Information
about this free service may be found at www.paypal.com.
Please contact us via
orders@bestglide.com prior to placing an order for verification that we
are able to ship the requested items to your location.
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Sales
Tax
All customers
residing in The Great State of Texas will be charged an additional
8.25% of their order total to cover the required sales tax. Shipments
originating from other states will not be charged sales tax.
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Shipping Information
Best Glide
A.S.E. utilizes UPS Ground as our standard method of shipping. However,
we also offer UPS Next Day air for those who need the product as soon
as possible. UPS
allows us to provide you notification of shipment information and a
tracking number so that you may monitor your order’s status. The
shipping and handling charges are determined by an approximation of
weight. If you would prefer another method of shipping, to include US
Mail, please contact us prior to ordering and we will make every effort
to accommodate
your needs. Most orders are
shipped within 48 hours of receipt.
We are excited to now be able to ship to our friends in the United
Kingdom.
The preferred method is via U.S. Postal Global Express Mail
(EMS).
However, we have not yet included this in our shopping cart options.
Please
contact us at info@bestglide.com
for shipping rates.
Unfortunately,
Hazardous Material Shipments cost substantially more than normal
shipments. Hazardous materials include such items as signal flares,
fire extinguishers and other items the shipping company has deemed as
potentially hazardous to transport via commercial shipper. Due to this
fact, we regret that we have to add an additional $24 for
shipping on these items. This charge will be
automatically calculated at the time of your order. For
HazMat items please call us to make delivery
arrangements. We cannot currently take these
orders via our automated web site. We
apologize but we currently cannot ship hazardous materials
internationally, to Alaska or Hawaii.
For more information
on our Haz-Mat shipping, please visit us at
http://www.bestglide.com/hazmat_info.html.
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Privacy Policy
In short, Best
Glide A.S.E. will not sell or provide any information, to any person,
business or entity without your express permission. Best Glide A.S.E.
asks only for the information necessary to process your order. All
information transmitted via our Online Ordering System is encrypted
utilizing the widely used SSL Protocol thus making it impossible to be
intercepted by a third party during transmission.
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Disclaimer
Best Glide
A.S.E. compiled the information displayed on www.bestglide.com from
sources believed to be reliable, including the product manufacturers.
Unfortunately, we cannot guaranty its accuracy. Best Glide A.S.E. makes
no warranties, either expressed or implied, to any purchaser or user
regarding products purchased. We will not be held liable for any
direct, indirect, consequential or incidental damages, real or
perceived, caused by the use, misuse, or inability to use any products
purchased from Best Glide A.S.E.
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Please contact us for information on
volume and
organizational discounts.
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